FAQ
Frequently Asked Questions
At Nexai Invest™ you can choose from a variety of deposit methods. The most popular being the Credit/ Debit Card deposit, through Visa or a Mastercard.
You can also choose to credit your account using one of the following:
Wire Transfer
Unsuccessful deposits are most commonly caused by entering incorrect information or failing to complete the requested fields. Please double check that you have completed all the information as indicated by your payment provider and proceed to the deposit. Should the issue persist, try contacting your dedicated agent.
You might also be required to check your personal account availability – that it is not blocked or restricted in any way (amount/ period), or even if you are still connected to the internet (you may be surprised, but it happens to the best of us!)
The minimum deposit amount with Nexai Invest™ is of $/€/£ 250, based on the currency you chose for your account. There are no maximum deposit limitations. However, your payment provider might have such conditions. In the event of a failed deposit, you might be asked to check with your payment provider for any deposit limitations.
Sure. We only ask that you provide some extra documentation prior to making the deposit. Contact your dedicated support agent now to find out more about the requirements to open a Corporate Account.
Nexai Invest™ accepts joint account deposits. You will, however, need to provide some extra documentation prior to the deposit. Contact your dedicated for assistance.
Depending on the method you use to credit your account, the period can vary. In the case of a Credit/Debit Card deposit, processes the transaction in real time, unless your provider operates differently. Other deposit methods can operate with the speed of a regular Wire Transfer, with a waiting period ranging from 3 to 10 days.
To deposit using a Credit/Debit Card you need to log in and select Deposit at the top right corner of the platform.
Follow these simple steps to credit your account now:
- login to your account
- click the Deposit button at the top right corner
- complete the billing information
- select the desired deposit method
- fill in all the required information
- double-check your details
- if requested (by your provider) insert the security code
- press the deposit button
Nexai Invest are responsible for their tax liabilities, if any, at their place of residence. See our general terms for more details.
You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.
No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will instantly receive a notification if your browser doesn’t support it.
Our team at Nexai Invest™ is here for you! You can contact us via live chat, email, phone, or request a call-back, and we will be in touch shortly.
Registering at Nexai Invest™ is extremely simple:
- Click on “Live Account” on the home page.
- Fill in the mandatory details.
- Submit the form.
- You will receive a welcome e-mail with a verification .
- Once you verify your account, it’s “Welcome to Novan Holding!”
Τhere is no registration fee.
The time is set to GMT+0, and it synchronises with the market time.
Trading is open from Sunday 22.00 GMT, to Friday 22.00 GMT, on most assets.
Only if you want the downloadable iOS/ Android/ Windows or MT4 platform. Otherwise you can simply use the Pro Web Trader’s Trader online.
Trading from one of Nexai Invests’ platforms (MT4 or the downloadable versions for iOS/ Android/ Windows) is free of charge.
Trade with the amazing web-based or downloadable iOS/ Android/ Windows Nexai Invest™ Trader, or the versatile MT4.
In case you have any complaints about the functionality of the website you must fill in and send us the appropriate form. You can find the Client Complaint Form here, complete it, and send it to .
Once you login to your account, simply click on your name at the top right corner, and select the “Account Details” option. You will then be redirected to the “Edit Details” page.
No worries. Just click on the “Forgot Password?” option in the login page. A new password will be generated and sent to your email.
The Nexai Invest™ support team is here for you. You can contact us via email (support@nexaiinvest.com), or by the given phone number for your area in the Contact Us page.
Rates at Nexai Invest™ at follow the markets and adjust accordingly. The market fluctuation influences our automatic pricing engine, displaying rates in real-time.
The expiration date represents the time and date at which a contract expires.
The rate is the price offered by Nexai Invest™, based on global live feeds. The rates we present in the trading boxes on our homepage are those at which Nexai Invest™ can open and/or close a contract.
A successful investment depends on the price difference between the opening and closing price rates of the contract.